1. INTRODUCTION

At Cream Corporation, we are committed to providing high-quality communication systems, educational resources, digital products, and professional services.

This Refund Policy explains the circumstances under which refunds may be granted for products and services purchased through our website or directly from Cream Corporation.

By purchasing any product or service from Cream Corporation, you acknowledge that you have read and understood this Refund Policy.

2. SCOPE

This Refund Policy applies to:

• Online courses

• Digital products

• Downloadable templates

• Worksheets and planners

• Communication audits

• Consulting services

• Communication system implementation services

• Workshops and training programs

3. DIGITAL PRODUCTS

No Refunds After Access or Download

Due to the nature of digital products and the immediate access provided upon purchase, all sales of digital products are generally final.

This includes:

• Templates

• Worksheets

• Planners

• Checklists

• Frameworks

• Digital guides

• Downloadable resources

Once a digital product has been downloaded, accessed, or delivered electronically, refunds will not ordinarily be provided.

Exceptions

Refunds may be considered if:

• The incorrect product was delivered;

• The file is corrupted and cannot reasonably be replaced;

• The product cannot be accessed due to a verified technical issue caused by Cream Corporation.

Any approved refund request must be submitted within 7 days of purchase.

4. ONLINE COURSES

Course Refund Guarantee

We want you to be confident in your purchase.

If you enrol in our course and determine that it is not suitable for your needs, you may request a refund within 14 calendar days of purchase, provided that:

• No more than 20% of the course content has been accessed; and

• No certificate has been issued; and

• No significant downloadable resources have been fully utilised.

Refund requests received after these thresholds have been exceeded may be declined.

Non-Refundable Circumstances

Refunds will not be granted where:

• The course has been substantially completed;

• Course materials have been extensively downloaded and used;

• The request is based solely on dissatisfaction with personal business results;

• The purchaser simply changes their mind after significant course consumption.

5. COMMUNICATION AUDITS

Refund Eligibility

Communication Audits may be refunded only if work has not yet commenced.

Once:

• Research begins;

• Analysis begins;

• Audit preparation begins;

• The service is considered partially delivered.

Cancellation Before Work Begins

If a cancellation request is received before work commences, a refund may be granted, less any applicable administrative fees.

6. CONSULTING SERVICES

Strategy Sessions and Consultations

Consultation bookings may be cancelled or rescheduled up to 24 hours before the scheduled session.

More Than 24 Hours’ Notice

Clients may:

• Reschedule the session; or

• Request a refund.

Less Than 24 Hours’ Notice

The consultation fee becomes non-refundable.

However, Cream Corporation may choose to reschedule at our discretion.

Missed Appointments

Failure to attend a scheduled consultation without notice may result in forfeiture of the consultation fee.

7. COMMUNICATION SYSTEM IMPLEMENTATION SERVICES

Implementation services involve:

• Planning;

• Strategy development;

• Customisation;

• Project management;

• Resource allocation.

As a result, refund eligibility varies depending on project stage.

Before Work Begins

If cancellation occurs before project commencement, payments may be refunded less any administrative costs already incurred.

After Work Begins

Once work has commenced:

• Strategy development;

• System planning;

• Implementation activities;

• Design work;

• Content creation;

• Automation setup.

Refunds will generally not be available for completed work.

Partial refunds may be considered only for work not yet performed.

8. SUBSCRIPTION SERVICES

If Cream Corporation introduces recurring subscription services in the future:

• Subscriptions may be cancelled at any time;

• Cancellation will prevent future billing;

• Previously paid subscription periods remain non-refundable unless required by law.

9. TECHNICAL ISSUES

If a purchased product or service cannot be accessed due to a technical issue directly caused by Cream Corporation, we will make reasonable efforts to:

• Restore access;

• Provide replacement materials;

• Resolve the issue promptly.

Where the issue cannot reasonably be resolved, a refund may be considered.

10. CHARGEBACKS

We encourage customers to contact us directly before initiating a payment dispute or chargeback.

Where a chargeback is initiated without first attempting to resolve the matter with us, Cream Corporation reserves the right to:

• Suspend access to products;

• Suspend course access;

• Terminate service agreements;

• Recover associated costs where permitted by law.

11. PROCESSING REFUNDS

Approved refunds will generally be processed within 7–14 business days using the original payment method, where possible.

Processing times may vary depending on payment providers and financial institutions.

12. HOW TO REQUEST A REFUND

To request a refund, please contact:

Cream Corporation

Email: hello@creamcorp.co.za

Subject Line: Refund Request

Please include:

• Full Name

• Order Number

• Product or Service Purchased

• Date of Purchase

• Reason for Request

Incomplete requests may delay processing.

13. CONSUMER RIGHTS

Nothing in this Refund Policy limits any rights that consumers may have under applicable consumer protection laws, including the laws of the Republic of South Africa.

Where mandatory legal rights apply, those rights shall prevail over any conflicting provision of this Refund Policy.

14. CHANGES TO THIS POLICY

Cream Corporation reserves the right to amend this Refund Policy at any time.

Updated versions will be published on this page with a revised effective date.

15. CONTACT INFORMATION

For questions regarding this Refund Policy, please contact:

Cream Corporation

Email: hello@creamcorp.co.za

Phone: +27 62 022 8428

Website: www.creamcorp.co.za

Physical Address: 821 Edgar Ave, Noordwyk, Midrand, Gauteng, South Africa