1. INTRODUCTION

Cream Corporation (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you:

• Visit our website;

• Enrol in our courses;

• Purchase our digital products;

• Request our services;

• Subscribe to our communications;

• Contact us through our website, email, phone, or social media channels.

This Privacy Policy is designed to comply with:

• The Protection of Personal Information Act, 2013 (POPIA) of South Africa;

• Applicable international privacy principles;

• General data protection best practices.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

2. WHO WE ARE

Cream Corporation is a business communications company that provides:

• Communication system consulting;

• Communication audits;

• Digital marketing services;

• Branding and corporate identity services;

• Email marketing services;

• Photography services;

• Training and educational courses;

• Digital templates and resources;

• Communication system implementation services.

3. INFORMATION WE COLLECT

We may collect the following categories of information:

Personal Information

• Full name

• Email address

• Telephone number

• Company name

• Job title

• Physical address

• Billing information

• Communication preferences

Business Information

• Business name

• Website address

• Industry information

• Business objectives

• Marketing and communication requirements

Technical Information

When you use our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Website usage data

• Referral source

• Session information

• Cookie information

4. HOW WE COLLECT INFORMATION

We collect information when you:

• Complete contact forms;

• Book consultations;

• Purchase products or services;

• Subscribe to newsletters;

• Download resources;

• Register for courses;

• Communicate with us via email or social media;

• Visit and interact with our website.

Some information may also be collected automatically through cookies and analytics technologies.

5. WHY WE COLLECT YOUR INFORMATION

We collect and process personal information for legitimate business purposes, including:

• Providing products and services;

• Delivering online courses;

• Managing client relationships;

• Processing payments;

• Responding to inquiries;

• Providing customer support;

• Improving our website and services;

• Sending requested information;

• Delivering newsletters and marketing communications;

• Complying with legal obligations;

• Protecting our business and users from fraud or misuse.

6. LEGAL BASIS FOR PROCESSING

Where applicable, we process personal information on one or more of the following grounds:

• Your consent;

• Performance of a contract;

• Compliance with legal obligations;

• Legitimate business interests;

• Protection of our legal rights.

7. MARKETING COMMUNICATION

With your consent, we may send:

• Newsletters;

• Educational content;

• Promotional offers;

• Product updates;

• Event invitations;

• Service announcements.

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in our emails; or

• Contacting us directly.

Unsubscribing from marketing communications will not affect essential service-related communications.

8. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

• Improve user experience;

• Analyse website performance;

• Understand visitor behaviour;

• Remember preferences;

• Support website functionality;

• Measure marketing effectiveness.

Cookies may include:

• Essential Cookies required for website functionality;

• Analytics Cookies are used to understand website usage and improve performance;

• Marketing Cookies are used to measure campaign effectiveness and provide relevant communications.

You may manage cookie settings through your browser settings.

9. SHARING PERSONAL INFORMATION

We do not sell personal information.

We may share information with trusted third parties where necessary to operate our business, including:

• Website hosting providers;

• Email marketing providers;

• Payment processors;

• Course platform providers;

• Cloud storage providers;

• Professional advisors;

• Regulatory authorities where required by law.

All third-party providers are expected to maintain appropriate security and confidentiality measures.

10. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process information outside South Africa.

Where international transfers occur, we take reasonable steps to ensure that personal information is protected to an appropriate level consistent with applicable privacy laws.

11. DATA SECURITY

We implement reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access;

• Loss;

• Misuse;

• Disclosure;

• Alteration;

• Destruction.

While we strive to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. DATA RETENTION

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy;

• Comply with legal obligations;

• Resolve disputes;

• Enforce agreements;

• Maintain business records.

When personal information is no longer required, it will be securely deleted, destroyed, or anonymised where appropriate.

13. YOUR RIGHTS

Subject to applicable law, you may have the right to:

• Request access to your personal information;

• Request correction of inaccurate information;

• Request deletion of personal information;

• Object to certain processing activities;

• Withdraw consent where processing is based on consent;

• Request restrictions on processing;

• Lodge a complaint with a relevant regulatory authority.

To exercise these rights, please contact us using the details below.

14. CHILDREN’S PRIVACY

Our website, courses, products, and services are intended for business owners, entrepreneurs, and professionals.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us, please contact us so that appropriate action can be taken.

15. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites.

Users are encouraged to review the privacy policies of any third-party sites they visit.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Changes will be posted on this page together with the updated effective date.

Your continued use of our website after changes are published constitutes acceptance of the revised Privacy Policy.

17. CONTACT INFORMATION

If you have questions regarding this Privacy Policy or your personal information, please contact:

Cream Corporation

Email: hello@creamcorp.co.za

Phone: +27 62 022 8428

Website: www.creamcorp.co.za

Physical Address: 821 Edgar Ave, Noordwyk, Midrand, Gauteng, South Africa

18. COMPLAINTS

If you believe that your personal information has been processed unlawfully, you may contact us first so that we can attempt to resolve your concern.

You may also lodge a complaint with the South African Information Regulator.

Information Regulator (South Africa)

Website: https://inforegulator.org.za

Email: enquiries@inforegulator.org.za

Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, South Africa